DE-ESCALATION

             DE-ESCALATION - 60 Communication Tips for

Challenging Interactions 

Are you ready to master the art of defusing challenging situations?

How would your life and work improve with proven strategies for de-escalation, maintaining control, and redirecting negative energy?

What if you could confidently resolve crises and foster more positive outcomes?

Everyone needs to defuse a situation at one time or another. Hone your techniques with 60 Communication Tips for Challenging Interactions! As a former law enforcement mental health unit leader and crisis intervention training coordinator, Charles Heasley provides easy to follow, practical application tips for defusing high-intensity situations to safely bring a crisis under control.

Everyone can benefit from developing de-escalation and effective communication skills. By utilizing effective communication techniques, you can navigate challenging interactions with confidence and empathy. Charles Heasley introduces the proven ARR Method of De-escalation—Acknowledge, Respond, and Redirect—and provides practical tips for its application.

Section 1: Acknowledge the Situation and Maintain Composure
Maintaining control of a situation first requires the ability to maintain control of yourself and ensuring the safety of all parties involved. Charles Heasley delves into the importance of maintaining composure and emphasizes the need for heightened empathy when communicating. This section explores techniques for maintaining control of self as a first step towards utilizing effective communication to navigate challenging interactions with others.

Section 2: Verbal and Nonverbal Communication Strategies for Crisis Response
Redirecting escalated situations in a positive direction is a key outcome of successful crisis intervention, and in this section, Charles Heasley provides strategies for responding using effective communication techniques. By approaching situations with empathy, curiosity, nonjudgment, active listening, and many other verbal and nonverbal techniques, practitioners can guide individuals toward constructive outcomes.
By emphasizing the role of communication in de-escalation, Charles Heasley empowers individuals and organizations to navigate challenging interactions with confidence, compassion, and the ability to foster positive resolutions.

Section 3: Redirecting with Effective Communication
Communication skills are refined through reflection, self-awareness, and continuous improvement. Charles Heasley encourages practitioners to reflect on their communication strategies, analyzing what worked well and identifying areas for improvement. This section offers insights into refining communication skills, with a focus on self-awareness, empathy, and learning from past experiences.

About Charles Heasley

Charles spent the first decade of his professional career in law enforcement, where he served as the sergeant of his department’s mental health unit, as the Crisis Intervention Team Coordinator, and as the Crisis Intervention Training Coordinator.

Charles earned an MA in Executive Leadership from Liberty University, where he is currently pursuing a Doctor of Strategic Leadership.
He is also the cohost of the LeaderLink Podcast.

PRESS RELEASE

FOR IMMEDIATE RELEASE

Contact: Charles Heasley

[email protected]

214-923-0204

15 August 2023

When in challenging interactions, effective communication is crucial for defusing tense situations and promoting positive outcomes.

Charles Heasley author of De-escalation 60 Communication Tips for Challenging Interactions in his groundbreaking work will help you de-escalate high-intensity situation. This book will empower individuals and organizations to navigate challenging interactions with confidence, compassion, and the ability to foster positive resolutions. As a former law enforcement mental health unit leader and crisis intervention training coordinator, Charles Heasley provides easy to follow, practical application tips for defusing high-intensity situations to safely bring a crisis under control.

ALLEN, TX – De-escalation 60 Communication Tips for Challenging Interactions By emphasizing the role of communication in de-escalation, Charles Heasley empowers individuals and organizations to navigate challenging interactions with confidence, compassion, and the ability to foster positive resolutions. Charles Heasley introduces the proven ARR Method of De-escalation—Acknowledge, Respond, and Redirect—and provides practical tips for its application. Hone your techniques with 60 Communication Tips for Challenging Interactions!

Launching on Amazon : August 15, 2023.

Included in this power-packed, bite-sized book are sections to improve your life and work with proven strategies for de-escalation, maintaining control, and redirecting negative energy, which include:

• INTRODUCTION
• ACKNOWLEDGE
• ACKNOWLEDGE: MAINTAINING CONTROL
• RESPOND: THE PHILOSOPHY
• RESPOND: THE STRATEGIES
• RESPOND: THINGS TO AVOID
• REDIRECT

About Charles Heasley:

Charles spent the first decade of his professional career in law enforcement, where he served as the sergeant of his department’s mental health unit, as the Crisis Intervention Team Coordinator, and as the Crisis Intervention Training Coordinator.

Charles earned an MA in Executive Leadership from Liberty University, where he is currently pursuing a Doctor of Strategic Leadership. He is also the cohost of the LeaderLink Podcast.

About Soar 2 Success International, LLC– Publishing Division

Established in 2012, The Soar 2 Success’s Publishing Division was created with the unique needs of authors, speakers, coaches, trainers, and entrepreneurs in mind, providing services designed to help authors publish AND market their content with ease and excellence. Founded and led by CEO, Elizabeth McCormick, former U.S. Army Black Hawk Helicopter Pilot, now an in-demand International Motivational Speaker, business leader, and author of over 20 books, including her best-seller, The P.I.L.O.T. Method.

For additional information on Charles Heasley, visit JCLeadershipConsulting.com

To schedule an interview with Charles Heasley email [email protected] or call 214-923-0204